For Companies, Schools, Venues, Agencies & Organisations
1.1 In this Agreement:
2.1 A binding contract is formed when:
2.2 The individual placing the booking warrants that they have authority to bind the Client.
2.3 These Terms apply to the exclusion of any purchase order terms or other conditions issued by the Client.
3.1 At checkout the Client may choose either:
3.2 Card-on-File Authorisation. Where payment is taken by card, the Client authorises the Company to retain the payment card securely via Stripe (the Company does not store or have access to the full card number) for the purposes set out in clauses 3.3 and 4 below.
3.3 Balance Auto-Charge. Where the 50% deposit option is selected, the Client authorises the Company to automatically charge the saved card for any outstanding balance on the Balance Due Date. A reminder email and text shall be sent at least 24 hours in advance.
3.4 Early or Partial Payment. The Client may pay the outstanding balance in full or in part-payments at any time before the Balance Due Date by emailing info@silentbeats.co.uk or by BACS. There are no fees for early or part-payments. The auto-charge on the Balance Due Date will only apply to whatever balance (if any) remains.
3.5 Bookings made fewer than 21 days before the event date require full payment at booking; the deposit option is not available.
3.6 Time for payment is of the essence.
3.7 The Company may withhold dispatch where payment has not been received in cleared funds by the Balance Due Date or, where credit terms apply, by the invoice due date.
3.8 Interest shall accrue on overdue sums at 8% above the Bank of England base rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
3.9 The Client shall be liable for all reasonable recovery costs.
4.1 The Company does not require a separate cash security deposit for card-paid bookings. The card retained on file under clause 3.2 fulfils the function of a security deposit for the duration of the Hire Period and for a reasonable period after collection sufficient to assess any post-hire charges.
4.2 For BACS / credit-term bookings, the Company may require a separate refundable security deposit prior to dispatch.
4.3 The Client authorises the Company to charge the saved card (or deduct from a cash deposit, where applicable) for:
4.4 Pre-charge Notice for Damage and Loss. The saved card will not be charged for any damage, loss or cleaning amount without: (a) an itemised breakdown emailed to the Client; (b) photographic evidence where applicable; and (c) at least 48 hours' notice before the charge is processed, during which the Client may dispute the charge by replying to the email.
4.5 Pre-charge Notice for Balance Auto-Charge. The Balance Auto-Charge under clause 3.3 is foreshadowed in the booking confirmation email and a reminder email and text are sent at least 24 hours before the Balance Due Date. No further notice is required.
4.6 Any remaining balance from a separate cash deposit (where one is held) shall be returned within 7 days of inspection.
4.7 Card Removal. The card-on-file is automatically released once all charges relating to the booking have been settled and the Equipment has been returned and checked.
An authorised representative of the Client must be present at delivery and collection.
The Company does not leave Equipment unattended unless agreed in writing.
If Equipment is left unattended at the Client's request, risk remains entirely with the Client until physically collected and scanned.
Failed delivery or collection due to absence, inaccessible site, incorrect details or improper packaging shall incur:
Hire charges continue until Equipment is successfully returned.
6.1 Risk passes to the Client upon delivery.
6.2 Risk remains with the Client until Equipment is returned and checked.
6.3 The Client shall insure the Equipment for full replacement value during the Hire Period.
6.4 The Client is liable for loss or damage regardless of fault.
7.1 Lost or damaged headphones: £34.99 per unit.
7.2 Accessories: full replacement cost.
7.3 Excessive cleaning (glitter, paint, contamination): £3 per unit.
7.4 The Company's assessment of damage shall be final.
8.1.1 For events exceeding 100 headphones or taking place in public/high-footfall environments, the Company may require written confirmation of security arrangements before dispatch.
8.1.2 This may include:
8.1.3 If security arrangements are deemed inadequate, the Company may:
8.2.1 The Client remains fully responsible for all Equipment issued to attendees.
8.2.2 Loss or theft by guests does not reduce the Client's liability.
8.3.1 For large-scale events, the Company may provide trained staff to manage:
8.3.2 Staffing is chargeable and subject to:
A separate quotation will be issued.
8.4.1 The Company may operate a refundable deposit scheme whereby attendees provide a holding deposit prior to receiving Equipment.
8.4.2 Deposits may be collected via card pre-authorisation, card payment, digital payment or cash (if agreed).
8.4.3 Deposits are refunded upon satisfactory return of Equipment.
8.4.4 Deposits may be retained where Equipment is not returned or is damaged.
8.4.5 Administration of the scheme may incur additional charges.
8.4.6 Unless expressly agreed in writing, responsibility for attendee distribution and reconciliation remains with the Client.
Equipment must not be:
Misuse resulting in damage will incur charges.
50% of booking value payable.
75% payable.
100% payable.
These sums represent a genuine pre-estimate of loss.
11.1 Nothing limits liability for death or personal injury caused by negligence or fraud.
11.2 Subject to clause 11.1:
The Client shall indemnify and hold harmless the Company against any claims, losses or damages arising from the Client's use or distribution of the Equipment.
The Company is not liable for delays caused by third-party couriers or events beyond reasonable control including extreme weather, transport disruption or government restrictions.
The Company may refuse or terminate the Agreement immediately where:
This Agreement is governed by the laws of England and Wales and subject to its exclusive jurisdiction.
For corporate hire enquiries and questions about these terms, please contact:
AV Wave Group Ltd (trading as SilentBeats)
W50, Bletchley Business Campus
1-9 Barton Road, Bletchley
Milton Keynes, Bucks, MK2 3HU
Email: info@silentbeats.co.uk
Phone: 01908 272840
Company Registration: England & Wales