Frequently Asked Questions

Due to our delivery schedules, online bookings need to be made at least one week before your event date. We'd always encourage booking earlier where possible — especially in peak season and around weekends — to make sure we can fulfil your request. Weddings, corporate events and large school bookings often secure their date 2-3 months in advance.

Yes — you can add more headphones or extras to your booking at any time, subject to availability, and we'll send a top-up invoice for the difference. Once a booking is confirmed, we're unable to reduce the number of headphones below your original order. If your numbers or dates change, email info@silentbeats.co.uk and we'll help wherever we can.

No problem — you can choose any number of headphones when you book, not just the package amounts. Use our online quote tool to get an instant price for the exact quantity you need, or get in touch and we'll help you work out the right amount for your guest list.

All prices shown include VAT. No hidden fees. The price you see is the price you pay, including delivery, collection, transmitters and audio adaptors. Optional extras are clearly priced and added to your total during the booking process.

You have two options at checkout: pay in full or pay a 50% deposit to secure your booking.

If you pick the deposit option, the remaining balance is due 3 weeks before your event. You'll get an email with a secure payment link the moment your deposit clears — you can pay it off in one go, or split it into as many smaller payments as you like. The balance just needs to be fully cleared by the due date.

No security deposit is required. Your card is securely saved by Stripe (we never see the card number) and is only used for damage, loss or late-return charges — itemised and notified by email 48 hours in advance before any charge is processed. See our damage schedule for details.

All payments are processed by Stripe, the same payment provider trusted by Amazon, Uber and John Lewis.

We deliver your equipment via free tracked courier the working day before your event, fully charged and packed in lockable crates. On the morning of delivery you'll receive a 1-hour slot from the courier. After your event, we arrange collection the next working day — simply seal the crate and attach the label we provide.

Yes — free tracked courier delivery and collection is included in every booking across mainland UK. That covers England, Scotland and Wales. Please note we don't currently deliver to Northern Ireland, the Channel Islands, or the Isle of Man. If you're unsure whether your postcode is covered, just drop us a line before booking.

Yes, absolutely. We can arrange delivery and collection directly to and from your venue. We're happy to work with the venue's events team to ensure everything runs smoothly. We'd recommend checking with your venue in advance so they're expecting the delivery.

We will arrange courier collection on the next working day after your event. Collection can take place at any time between 7am and 7pm. If there is any issue with the scheduled collection, just let us know and we'll reschedule — there's no charge for rebooking.

Pack all the equipment and instruction manuals back into the crate exactly as you received it. Attach the return label to the lid and secure the crate with the two security tags provided. Sealing the crate and attaching the return label is really important — DPD will collect the day after your event. Every crate also includes a printed packing-away poster with photos.

Not at all — our equipment is plug-and-play. We send everything fully charged, which will last up to 10 hours. Turn on the transmitter, connect your music source via aux cable, and you're ready to go. Full instructions are included, and our team is available if you need help.

Our headphones arrive fully charged and last up to 10 hours on a single charge — more than enough for an evening reception and late-night dancing. If you're running a multi-day event, you can add our optional charger pack, which recharges 20 headphones at once.

Any device with a standard 3.5mm headphone jack, or any device using our audio adaptors — phones, laptops, DJ equipment, mixing desks. We provide all the necessary cables, and you can run 3 different music channels simultaneously from different sources.

Yes, it works seamlessly with any DJ setup. It's a simple audio connection — your DJ plugs directly into our transmitter using a standard aux cable, and the music is instantly broadcast to all the headphones. Most DJs are already familiar with the setup.

Yes — our headphones have excellent range (up to 500m line-of-sight) and work perfectly outdoors. The signal can handle walls and basic obstructions at shorter range, making them ideal for gardens, marquees, beaches and outdoor venues.

Our equipment is professional-grade and thoroughly tested before dispatch and again on return. If any issues are identified on return that go beyond normal wear and tear, we'll be in touch to discuss — but this is very rare and our terms outline the process in detail.

Check that the LED colour on the headphone matches the transmitter channel and that the aux cable is fully pushed in. Make sure the volume is turned up on both your music device and the headphones, and that each transmitter is set to a separate channel (1, 2 or 3). Still stuck? We answer the phone 24/7 during events — just give us a call.

You might be out of range (max around 500m line-of-sight). Move the transmitter higher up or nearer the middle of the dance floor. If you're running multiple transmitters, space them a few metres apart and double-check each one is on its own channel — sharing a channel causes interference.

Every booking comes with up to 3 transmitters as standard — letting you run up to three different music channels at the same time. Three channels is the maximum supported. The additional transmitters on our Extras page are portable units designed for mobile events (walking tours, yoga classes, outdoor activities), not for adding more channels.

Yes. Each transmitter broadcasts one audio source on its own channel, so you'll need a separate music device plugged into each transmitter you're using — a phone, tablet, laptop, DJ setup, or one of our pre-loaded music tablets all work. Running three different music channels means having three music devices connected, one per transmitter.

Yes. Audio adaptors are included with every booking so you can plug in phones, laptops, tablets and DJ equipment. During the booking process you can choose between Apple Lightning, USB-C, or our Mix option (2x Lightning and 2x USB-C) depending on the devices your guests are bringing.

Absolutely. During the booking process you can choose from a range of optional extras to make your event even more special. These include pre-loaded music tablets, disco lights, smoke machines, glow sticks, Wireless Transmitters, charger packs, and photo booth hire.

Yes, absolutely. If you've already confirmed your booking and decide you'd like to add extras, just drop us an email at info@silentbeats.co.uk or call 01908 272840. As long as we have availability, we'll add them and send a top-up invoice for the difference.

No — that's the beauty of them. Our tablets come pre-loaded with thousands of songs across multiple playlists and genres, so you can run the entire event offline with no streaming or buffering issues. Just plug in and press play.

Yes — our tablets have playlists for everyone. Alongside the usual party anthems, 90s throwbacks and current chart hits, we also include child-friendly playlists with clean, age-appropriate tracks. If your event is a school disco, children's party, or family occasion, just let us know when booking and we'll make sure the tablets are loaded with the right mix.

Our 100-pack is an assorted mix — typically bright colours including blues, greens, pinks, yellows, oranges and purples. They're a brilliant way to add extra energy and photo-ready moments to your event, especially as the night gets going.

Yes, it uses water-based fluid, is non-toxic and completely safe for indoor use at standard event venues. It's the same type of machine used at nightclubs, weddings and school proms. We always recommend checking with your venue in advance — some spaces have fire alarm sensors that can be triggered by smoke.

Not at all — the photo booth is fully self-service. Guests tap the screen to take their photos and prints come out automatically. Clear instructions are included and the whole setup takes about 10 minutes. No attendant required.

Very little. Each disco light is roughly the size of a small shoebox and sits on a flat surface or on a tripod (not included as standard). The smoke machine is about the same size. All of them need a standard UK plug socket. Even in a small living room there's typically more than enough space to get the full effect.