Introduction

AV Wave Group Ltd, trading as SilentBeats ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silentbeats.co.uk or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, postal address)
Event details and booking information
Payment and billing information
Communications between you and SilentBeats
Any other information you choose to provide

Partial booking data. If you start a booking on our site but do not complete payment, we temporarily store your name, email address, phone number, event date, headphone count and quote total for up to 30 days. This allows us to send a single friendly follow-up email asking whether you need help completing your booking. After 30 days the data is automatically deleted from our systems. You can request immediate deletion at any time by emailing info@silentbeats.co.uk.

How We Use Your Information

We use the information we collect to:

Process and fulfill your bookings and orders
Communicate with you about your booking and our services
Send you booking confirmations and delivery notifications
Provide customer support and respond to your inquiries
Improve our services and customer experience
Comply with legal obligations
Send marketing communications (with your consent)

Data Sharing and Disclosure

We may share your information with:

Courier services for equipment delivery and collection
Payment processors to handle transactions securely
Professional advisors (lawyers, accountants) when necessary
Law enforcement or regulatory bodies when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and financial records are typically retained for 7 years to comply with legal obligations.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at info@silentbeats.co.uk

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information about how we use cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

AV Wave Group Ltd (trading as SilentBeats)
W50, Bletchley Business Campus
1-9 Barton Road, Bletchley
Milton Keynes, Bucks, MK2 3HU
Email: info@silentbeats.co.uk
Phone: 01908 272840