1.1 In these Terms and Conditions:
2.1 By placing a booking and ticking the acceptance box confirming agreement to these Terms, you confirm that:
2.2 A legally binding contract is formed when:
2.3 No Equipment is reserved until full payment has been received.
3.1 At checkout you may choose either:
3.2 Card-on-File Authorisation. By completing your booking you authorise us to store your payment card securely via Stripe (we do not store or have access to your full card number) for the purposes set out in this clause 3 and clause 4 below.
3.3 Balance Auto-Charge. Where you have selected the 50% deposit option, you authorise us to automatically charge the saved card for any outstanding balance on the Balance Due Date. We will email and text a reminder at least 24 hours before the Balance Due Date.
3.4 Early or Partial Payment. You may pay the outstanding balance in full or in part-payments at any time before the Balance Due Date by contacting us at info@silentbeats.co.uk. There are no fees for early or part-payments. The auto-charge on the Balance Due Date will only apply to whatever balance (if any) remains.
3.5 Bookings Made Inside the Three-Week Window. If your event is fewer than 21 days away at the time of booking, the full hire charge is taken at booking and the deposit option is not available.
3.6 We reserve the right to release unconfirmed bookings without notice.
3.7 All hire charges are payable in advance of the Hire Period due to stock reservation and logistical planning.
4.1 We do not take a separate cash security deposit. Instead, the card you used at checkout (stored securely via Stripe per clause 3.2) is retained as your card-on-file for the duration of the Hire Period and for a reasonable period after collection sufficient to assess any post-hire charges.
4.2 You authorise us to charge the saved card for:
4.3 Pre-charge Notice for Damage and Loss. Your card will not be charged for any damage, loss or cleaning amount without: (a) an itemised breakdown emailed to you; (b) photographic evidence where applicable; and (c) at least 48 hours' notice before the charge is processed, during which you may dispute the charge by replying to the email.
4.4 Pre-charge Notice for Balance Auto-Charge. The Balance Auto-Charge under clause 3.3 is foreshadowed in the booking confirmation email and a reminder email and text are sent at least 24 hours before the Balance Due Date. No further notice is required.
4.5 If a charge cannot be collected from the saved card (e.g. card expired, insufficient funds), we will contact you to arrange alternative payment. You remain liable for all outstanding sums including reasonable recovery costs.
4.6 Card Removal. Your card-on-file is automatically released once all charges relating to your booking have been settled and the Equipment has been returned and checked. You may also request earlier removal of the card by contacting us once the Hire Period has ended and any post-hire charges have been resolved.
5.1.1 You (or an authorised representative aged 18+) must be present during the agreed delivery window.
5.1.2 We do not leave Equipment unattended, in safe places, with neighbours or in unsecured areas.
5.1.3 Absence constitutes a failed delivery.
5.2.1 You (or an authorised representative aged 18+) must be present during the agreed collection window.
5.2.2 Equipment must be fully repacked as instructed.
5.2.3 If Equipment is left unattended (including outside the property), this is entirely at your risk.
5.2.4 You remain fully liable until the Equipment has been physically collected and scanned by our courier.
5.2.5 Responsibility does not transfer merely because Equipment has been made available.
5.3.1 A failed attempt due to:
shall be at your expense.
5.3.2 A £25 charge per failed attempt applies.
5.3.3 You are also liable for:
5.3.4 Hire charges continue daily until Equipment is returned and checked.
6.1 Equipment remains at your risk throughout the Hire Period.
6.2 Where Equipment is returned damaged beyond fair wear and tear, lost, stolen, missing, or retained past the agreed Hire Period, the following itemised charges apply. These will be debited from the payment card on file per clause 4.
| Headphone (per unit) | £34.99 |
| Ear Cup (per unit) | £5 |
| Audio Adaptor (per unit) | £9 |
| Transmitter (per unit) | £100 |
| AV Cable (per unit) | £50 |
| LED Disco Light (per unit) | £150 |
| Smoke Machine | £95 |
| Photo Booth | £500 |
| Pre-loaded Tablet (per unit) | £120 |
| Charger Pack | £20 |
| Crate (per unit) | £25 |
| Instruction Manual (per unit) | £3 |
| Missed Delivery (per attempt) | £25 |
| Missed Collection (per attempt) | £25 |
6.3 Cleaning charges of £3 per unit apply where Equipment is returned excessively soiled (e.g. glitter, glue, paint).
6.4 Where damage is assessed case-by-case (e.g. Photo Booth damage that is not a total write-off), we will notify you with an itemised breakdown before any charge is processed.
6.5 We reasonably determine whether damage exceeds fair wear and tear. All charges are itemised and notified by email at least 48 hours before being debited from the card on file, per clause 4.
6.6 Prices above reflect the current replacement cost of each item and are subject to reasonable revision; the schedule in force on the date of booking applies.
7.1 Equipment must be used in accordance with instructions provided.
7.2 Equipment must not be:
7.3 Misuse resulting in damage will incur additional charges.
Because Equipment is reserved exclusively for your event date:
Reasonable administrative costs may be deducted.
These charges represent a genuine pre-estimate of loss and are not a penalty.
9.1 Deliveries are carried out by third-party couriers.
9.2 We are not liable for delays caused by:
9.3 In the event of delay, liability is limited to:
9.4 We are not liable for indirect losses including venue costs, DJ fees or event cancellation costs.
10.1 We are not liable for failure or delay caused by events beyond our reasonable control including severe weather, transport disruption, government restrictions, industrial disputes or national emergencies.
10.2 We may suspend performance, rearrange delivery, or offer credit.
11.1 The person booking on behalf of an organisation confirms authority to bind that organisation.
11.2 For business hires, the Consumer Rights Act 2015 does not apply.
11.3 Interest may be charged on overdue commercial accounts under the Late Payment of Commercial Debts (Interest) Act 1998.
12.1 We reserve the right to refuse or cancel any booking where we reasonably suspect fraud, misuse, or inability to fulfil the contract safely.
12.2 We may request proof of identity or address before dispatch.
13.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.
13.2 Subject to clause 13.1, our total liability shall not exceed the total hire fee paid.
13.3 We are not liable for indirect or consequential losses.
14.1 These Terms constitute the entire agreement.
14.2 No variation is valid unless agreed in writing.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these terms, please contact:
AV Wave Group Ltd (trading as SilentBeats)
W50, Bletchley Business Campus
1-9 Barton Road, Bletchley
Milton Keynes, Bucks, MK2 3HU
Email: info@silentbeats.co.uk
Phone: 01908 272840
Company Registration: England & Wales